Frequently Asked Questions

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  • Adopt-A-Roadway

    • Q:Are there age restrictions?

    • Q:Are there other benefits to participating in the program?

    • Q:How do I find a roadway available for adoption?

    • Q:How frequently are groups required to conduct litter pickups?

    • Q:Is there a fee involved?

    • Q:Who is eligible?

  • Building Safety / Codes

    • Q:Am I required to obtain a permit to build a concrete or asphalt driveway?

    • Q:Are sign permits required?

    • Q:How do I know if l'm dealing with a reputable contractor?

    • Q:How long is a building permit valid?

    • Q:How much will a permit cost?

    • Q:Is a business license required to obtain a permit?

    • Q:What about my neighborhood restrictive covenants?

    • Q:What are Drainage and Utility Easements?

    • Q:What constitutes a "trashy lot" and "junk" cars?

    • Q:What does the Codes Department do?

    • Q:What's the penalty for failing to obtain the proper permit?

    • Q:When do I need a building permit?

    • Q:When is a building permit not required?

    • Q:Where / When can I get a permit?

    • Q:Where can I buy a code book?

    • Q:Where can I put up a fence?

    • Q:Where can I put up yard sale signs?

    • Q:Why do I need a permit to build or remodel my own house / property?

  • Excess Flow Valves

    • Q:Can I add the cost of the excess flow valve to my bill?

    • Q:Can I spread out my payments in installments for the excess flow valve?

    • Q:Can I take the excess flow valve with me if I move?

    • Q:Can my plumber install the excess flow valve?

    • Q:How do I know if an excess flow valve can be installed at my property?

    • Q:How does an excess flow valve work?

    • Q:How long do I have to decide whether or not I want to have an excess flow valve installed at my property?

    • Q:How long will the excess flow valve last?

    • Q:How much does it cost to install an excess flow valve?

    • Q:How will the installation of an excess flow valve take place?

    • Q:What is an excess flow valve?

    • Q:What should I do if I smell natural gas?

    • Q:What should property owners do if a contractor or installer shows up with a backhoe and starts digging on their property without calling 811?

    • Q:Where does the excess flow valve get installed?

    • Q:Who installs the excess flow valve?

    • Q:Who pays for the installation of the excess flow valve?

    • Q:Who should I contact to request an excess flow valve installation estimate?

    • Q:Why is Smyrna offering customers the option to install excess flow valves?

    • Q:Will an excess flow valve protect against all types of leaks?

    • Q:Will an excess flow valve stop or reduce the flow of natural gas inside my home?

    • Q:Will my gas supply be shut off during the installation?

    • Q:Will my property and landscaping be disturbed during installation?

    • Q:Will the installation of an excess flow valve affect my monthly bill?

  • Handling Solicitors

    • Q:Do charitable organizations such as the Girl or Boy Scouts, School Groups, etc… need permits?

    • Q:What are the rules regarding permits for solicitors that come to my door, and that occasionally stand on the sidewalks?

    • Q:What should I do if a solicitor comes to my door? Should I answer the door?

    • Q:Who issues the permits to solicitors, and who enforces the rules regarding carrying permits?

  • Mapleview Cemetery

    • Q:Can I make payments?

    • Q:Can I pay with a credit card?

    • Q:Can I place a bench at the grave site?

    • Q:Can I plant flowers or a tree?

    • Q:Do my decorations have to be kept on the headstone?

    • Q:Does the family need to remove funeral flowers?

    • Q:How much do the graves cost?

    • Q:How much does it cost to open and close the grave?

    • Q:How will the monument company know where to put the headstone?

    • Q:Is the cemetery only opened certain hours?

    • Q:Other Questions?

    • Q:What are the dates for overall cleaning at Mapleview Cemetery?

    • Q:What if I want to bury a crematory urn?

    • Q:Where can I get a headstone?

    • Q:Who cleans the cemetery and how often?

    • Q:Who fills any areas of the grave that have sunk/settled?

  • Parks & Recreation

    • Q:How can I be alerted of Smyrna Parks events and programs such as the annual Independence Day Fireworks Show or Halloween in the Park?

    • Q:How can I find a form or document I need?

    • Q:How can I reserve a ballfield?

    • Q:How can I reserve a community building?

    • Q:How can I reserve a park shelter/pavilion?

    • Q:I would like to sign my child up to play a recreational sport in Smyrna, how can I find each league?

    • Q:Where is the Smyrna Parks and Recreation Department located?

  • Planning

    • Q:What about my neighborhood restrictive covenants?

  • Police

    • Q:Can I find out if there is a sex offender living near me?

    • Q:Do I need to register my alarm for my home/business?

    • Q:I have recently bought a new child restraint seat. I want to make sure that I have it installed.

    • Q:I would like someone from the Police Department to come give a talk to a group/start a neighborhood watch.

    • Q:I would like to compliment an officer/employee for a job well done. How do I do that?

    • Q:I would like to learn more about the Smyrna Police Department. How do I do that?

    • Q:I would like to make a complaint on an officer. How do I do that?

    • Q:I would like to report a crime or a traffic issue. How do I do that?

    • Q:My vehicle has been impounded or seized. How do I retrieve it?

    • Q:Where can I pick up a copy of a police report?

    • Q:Why do I see multiple patrol cars on a wreck?

  • Public Works

    • Q:Can a “Children at Play” sign be installed on my street?

    • Q:Do I need a permit to build a new fence on my property?

    • Q:Do I need a permit to install a new driveway or widen my existing driveway?

    • Q:Do my leaves have to be in bags?

    • Q:Does the Town of Smyrna spray for mosquitoes?

    • Q:How do I get the brush truck to come to my house and pick up my brush/leaves?

    • Q:Is there someplace I can take my yard waste if I want to haul it myself?

    • Q:What do I do if there is a street light out in my neighborhood?

    • Q:When will the brush truck be in my neighborhood again?

    • Q:Where do I get the biodegradable lawn bags?

    • Q:Who do I call if I see a dead animal on a public street or right-of-way?

    • Q:Who do I call to report a missing or damaged street sign?

    • Q:Who do I call to report a pothole?

    • Q:Who do I call to report a traffic signal that is not functioning properly or has a burned out bulb?

    • Q:Who do I contact if I have standing water or some type of drainage problem around my house?

  • Traffic Court

    • Q:How do I pay a citation?

    • Q:Is there a way I can keep the violation off of my driving record?

    • Q:What are my options if I have a registration violation?

    • Q:What are my options if I receive a citation and I am a holder of a valid CDL (Commercial Driver’s License)?

    • Q:What are my options if I receive a driver's license violation?

    • Q:What are my options if I receive a Financial Responsibility Violation (not having or failing to show a valid proof of insurance at the time of the traffic stop)?

    • Q:What are my options if I receive a safety equipment violation (lights, window tint, bumper, and muffler)?

    • Q:What if I don't have any money to pay now?

    • Q:What if I ignore my traffic ticket (citation)?

    • Q:What if I'm not guilty of the violation?

    • Q:What is Traffic School and how can I qualify for it?

    • Q:Will the violations on my ticket/citation go on my driving record?

  • Utilities

    • Q:Are there any surcharges for using a credit or debit card?

    • Q:Can I pay my bill over the phone with my credit card?

    • Q:Do you adjust for gas leaks?

    • Q:Do you adjust for water leaks?

    • Q:Do you adjust sewer bills for filling hot tubs?

    • Q:Do you adjust sewer bills for filling swimming pools?

    • Q:Do you estimate readings?

    • Q:How do I sign up for service?

    • Q:When are you going to fix my yard?

    • Q:When are you open?

    • Q:Why didn't I get my bill?

    • Q:Why is my water off?